When AI is applied to the experience layer across technologies it significantly improves interactions through prediction
and automation. Zensar’s Digital Experience services and Experience AI platform are pathbreaking in this aspect as
they are powered by advanced AI technologies. Our solutions include Digital Experience Platform (DXP)and Omnichannel BOT platforms that are driven by hyper-personalized experiences. These platforms can be utilized in insurance
related customer self-services which are driven by facial recognition. For retail, these platforms provide immersive instore experiences led by virtual agents for higher customer acquisition and retention.
Artificial Intelligence (AI) helps implement face recognition functionalities,
detect and recognize objects and actions in images and video.
With cognitive computing, human thought process is simulated in a
computerized model. Using self-learning algorithms that use data mining and pattern recognition
the computer can mirror the way the human brain works.
Natural Language Processing
Natural language processing (NLP) is the ability of a computer
program to understand human language as it is spoken. NLP is a core component of artificial
AI and ML transforming customer experience
AI can offer a deep understanding of customer behavior and
enable you to derive maximum value by delivering enhanced customer experience.
AI in customer centric retail business
Artificial Intelligence is enhancing customer’s retail experience with pattern recognition, smart product layouts,
supply chain planning etc. resulting in retailers becoming more personalized in their offerings.
Accelerating Omni-channel experience with Digital Experience
With our Digital Experience offering, enterprises can deliver consistent and engaging
interactions to their customers across diverse channels like social media, website, portals etc.