Experience AI

AI to maximize customer lifetime value

Experience matters

When AI is applied to the experience layer across technologies it significantly improves interactions through prediction and automation. Zensar’s Digital Experience services and Experience AI platform are pathbreaking in this aspect as they are powered by advanced AI technologies. Our solutions include Digital Experience Platform (DXP)and Omnichannel BOT platforms that are driven by hyper-personalized experiences. These platforms can be utilized in insurance related customer self-services which are driven by facial recognition. For retail, these platforms provide immersive instore experiences led by virtual agents for higher customer acquisition and retention.

Key Elements

Image Processing

Artificial Intelligence (AI) helps implement face recognition functionalities, detect and recognize objects and actions in images and video.

Cognitive Computing

With cognitive computing, human thought process is simulated in a computerized model. Using self-learning algorithms that use data mining and pattern recognition the computer can mirror the way the human brain works.

Natural Language Processing

Natural language processing (NLP) is the ability of a computer program to understand human language as it is spoken. NLP is a core component of artificial intelligence.

Insights

AI and ML transforming customer experience

AI can offer a deep understanding of customer behavior and enable you to derive maximum value by delivering enhanced customer experience. Learn More

AI in customer centric retail business

Artificial Intelligence is enhancing customer’s retail experience with pattern recognition, smart product layouts, supply chain planning etc. resulting in retailers becoming more personalized in their offerings. Learn More

Accelerating Omni-channel experience with Digital Experience

With our Digital Experience offering, enterprises can deliver consistent and engaging interactions to their customers across diverse channels like social media, website, portals etc. Learn More

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